Connect to a conference
The first step to connect to a conference is knowing your PIN. Your PIN can be found in the “Registration Confirmation” email we sent you when you registered to the conference.
Look for that email in your inbox or spam folder.
If you can’t find your PIN
Try searching for emails with the subject "Registration Confirmation" or "Reminder" in all of your email account folders, including the spam and trash folders.
You can also try contacting the conference host and ask him/her to re-register you, or you can try re-registering yourself again if you have the registration link.
Dial-In
- Dial the phone listed in your Registration Confirmation email
- Dial your PIN when asked
Solutions to common connection problems
I hear an invalid PIN prompt
Unfortunately sometimes the telephone companies are not transmitting the PIN correctly to us. One option is to register your phone number using this registration form. When you dial in, your phone number will be recognized as being associated with a certain PIN and you will be connected automatically to your conference. Alternatively, you may try dialing other phone numbers (which does work sometimes) or connecting from your computer.
The phone line I call is busy
Here are a few other numbers you can call
(408) 520 2444
(408) 740 6030
(510) 281 1111
(530) 216 4294
The call is getting dropped
Try dialing in again—ideally from a different phone, or try a different connection method.
I’m hearing static or choppiness
Try dialing in again—ideally from a different phone. If you continue to have issues, let us know. In this case, if you can tell us the exact time it will help us find the issue within the recording.
I’m still having problems dialing in
If you are still having issues please fill out this report so that we can address your issues and respond.
Computer or Mobile Device
Choose a connection method
- Open the WebPhone
- Enter your PIN and click the Call button
- Allow your browser to access your microphone by clicking Allow in Chrome, or Share Selected Devices in Firefox
If you’re having trouble with this connection method, try the next one. Use a headset for the best audio experience.
If the previous connection methods didn’t work, you can try dialing-in to the conference with a cellphone or landline phone.
- Dial the phone listed in your Registration Confirmation email
- Dial your PIN when asked
Solutions to common connection problems
I hear an invalid PIN prompt
Unfortunately sometimes the telephone companies are not transmitting the PIN correctly to us. One option is to register your phone number using this registration form. When you dial in, your phone number will be recognized as being associated with a certain PIN and you will be connected automatically to your conference. Alternatively, you may try dialing other phone numbers (which does work sometimes) or connecting from your computer.
The phone line I call is busy
Here are a few other numbers you can call
(408) 520 2444
(408) 740 6030
(510) 281 1111
(530) 216 4294
The call is getting dropped
Try dialing in again—ideally from a different phone, or try a different connection method.
I’m hearing static or choppiness
Try dialing in again—ideally from a different phone. If you continue to have issues, let us know. In this case, if you can tell us the exact time it will help us find the issue within the recording.
I’m still having problems dialing in
If you are still having issues please fill out this report so that we can address your issues and respond.
Connect to a conference
The first step to connect to a conference is knowing your PIN. Your PIN can be found in the “Registration Confirmation” email we sent you when you registered to the conference.
Look for that email in your inbox or spam folder.
If you can’t find your PIN
Try searching for emails with the subject "Registration Confirmation" or "Reminder" in all of your email account folders, including the spam and trash folders.
You can also try contacting the conference host and ask him/her to re-register you, or you can try re-registering yourself again if you have the registration link.
Dial-In
- Dial the phone listed in your Registration Confirmation email
- Dial your PIN when asked
Solutions to common connection problems
I hear an invalid PIN prompt
Unfortunately sometimes the telephone companies are not transmitting the PIN correctly to us. One option is to register your phone number using this registration form. When you dial in, your phone number will be recognized as being associated with a certain PIN and you will be connected automatically to your conference. Alternatively, you may try dialing other phone numbers (which does work sometimes) or connecting from your computer.
The phone line I call is busy
Here are a few other numbers you can call
(408) 520 2444
(408) 740 6030
(510) 281 1111
(530) 216 4294
The call is getting dropped
Try dialing in again—ideally from a different phone, or try a different connection method.
I’m hearing static or choppiness
Try dialing in again—ideally from a different phone. If you continue to have issues, let us know. In this case, if you can tell us the exact time it will help us find the issue within the recording.
I’m still having problems dialing in
If you are still having issues please fill out this report so that we can address your issues and respond.
Computer or Mobile Device
Choose a connection method
- Open the WebPhone
- Enter your PIN and click the Call button
- Allow your browser to use your microphone
If you’re having trouble with this connection method, try the next one. Use earbuds for the best audio experience.
If the previous connection methods didn’t work, you can try dialing-in to the conference with a cellphone or landline phone.
- Dial the phone listed in your Registration Confirmation email
- Dial your PIN when asked
Solutions to common connection problems
I hear an invalid PIN prompt
Unfortunately sometimes the telephone companies are not transmitting the PIN correctly to us. One option is to register your phone number using this registration form. When you dial in, your phone number will be recognized as being associated with a certain PIN and you will be connected automatically to your conference. Alternatively, you may try dialing other phone numbers (which does work sometimes) or connecting from your computer.
The phone line I call is busy
Here are a few other numbers you can call
(408) 520 2444
(408) 740 6030
(510) 281 1111
(530) 216 4294
The call is getting dropped
Try dialing in again—ideally from a different phone, or try a different connection method.
I’m hearing static or choppiness
Try dialing in again—ideally from a different phone. If you continue to have issues, let us know. In this case, if you can tell us the exact time it will help us find the issue within the recording.
I’m still having problems dialing in
If you are still having issues please fill out this report so that we can address your issues and respond.