PINs are the codes that allow participants to dial into a conference. When someone dials in and enters a PIN, they are routed to the call in question and their information is displayed in the Conductor View. PINs store the information that is connected with them, including name, email, and custom fields, so you can have a recurring conference with the same PINs.
When you create a conference, you have the option to generate a number of PINs for presenters, assistants, and participants. If you send out the Self Registration link, a PIN is generated for anyone who signs up.
The "Email PINs" button emails all of the PINs to the creator of the conference. Participants receive their PIN when they register and receive a confirmation e-mail. They also get a reminder e-mail 8 hours before the call with their dial-in number and unique PIN. You can toggle this reminder function off in the conference details page, if you'd like.
Calls and conferences are set to 'record' as the default setting in the conference setup. Recordings become available, in mp3 format, within 2 hours after the call ends.
Custom fields allow you to pre-define groups of callers into certain custom fields. You can then, during a call, quickly create breakout groups with your pre-defined values.
Our system supports conferences up to 2,000 participants. We are expanding to allow greater numbers of participants in the near future. Your caller limit is determined by the plan you purchase.
The mic icons indicate what level of voice a caller has. There are three levels of mic status.
Click the “Create Breakouts” button on the left side of the interface. Select who you want to arrange into breakouts (select people, the whole room, or a combination of groups), then arrange them into breakouts of at least two. Review the arrangement, and click "commit." Here’s our video tutorial on creating breakout groups. Here’s our video tutorial on Advanced Breakout Group setup.
“Walking the room” consists of moving in and out of breakout groups, as a presenter or assistant. You can accomplish this by selecting yourself in the Caller Panel, then selecting a group number on the right side of the panel, under “Move into breakout.”
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To recover your password, click "Request new password" on the login screen. Enter your email in the box, and a new password will be automatically generated and sent to you.
We have found that Skype is often a good solution for those dialing in to conferences from outside the US, since Skype has inexpensive international calling rates (www.skype.com). From Skype, you would just call our conference call line, just as you would call any regular US telephone number. We don't have local phone numbers for countries outside the US at this time.
Not necessarily. Some VOIP products, like Skype, work well with us, and others do not. Contact us directly for more info on this.
We've sent you an email with your call-in details.
